Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from PawBox

PERSONAL INFORMATION WE COLLECT

When you visit pawbox.dk, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse PawBox, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the PawBox, and information about how you interact with the pawbox.dk. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the pawbox.dk, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the pawbox.dk.
Additionally when you make a purchase or attempt to make a purchase through the pawbox.dk, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the pawbox.dk (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our pawbox.dk (for example, by generating analytics about how our customers browse and interact with the pawbox.dk, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Umbraco to power our online store--you can read more about how Umbraco uses your Personal Information here: https://umbraco.com/about-us/trust-center/privacy-and-umbraco/privacy-statement/.  We also use Google Analytics to help us understand how our customers use the pawbox.dk--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
  COMMON LINKS INCLUDE:
   
The legal basis for the processing is Article 6(1)(f) f. 2.2 of the General Data Protection Regulation When you purchase a product or communicate with us on the Website, we collect the information you provide yourself, e.g.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected or updated. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through pawbox.dk), or otherwise to pursue our legitimate business interests listed above. 
You have the right to lodge a complaint with the Danish Data Protection Agency, Borgergade 28, 5, 1300 Copenhagen K about our processing of your personal data. Complaints can be submitted by e-mail [email protected] or telephone +45 33 19 32 00.
DATA RETENTION
When you place an order through the pawbox.dk, we will maintain your Order Information for our records unless and until you ask us to delete this information.
To avoid mistakes or mishaps, pawbox.dk is not intended for individuals under the age of 16 unless they have a parental consent. 
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
+45 537 537 53
Vestervej 67
Taastrup
Copenhagen
2630, Denmark

PawBox

Vestervej 67
2630 Taastrup (online only)

Phone customer service will be available soon. You can write us an email at any time and we will respond ASAP!

[email protected]

Telephone customer support hours

Monday 10 a.m.-1 p.m.

Tuesday 10 a.m.-1 p.m.

Wednesday 10 a.m.-1 p.m.

Thursday 10 a.m.-1 p.m.

Friday 10 a.m.-1 p.m.

Saturday 10 a.m.-1 p.m.

Sunday 10 a.m.-1 p.m.